These tend to be children who do not live with their parents.
Complaints have also been made by extended family members and professionals working directly with children, including teachers, principals and social workers.
“The initial stages of a complaint have an informal sense, but as soon as a parent or guardian is not happy at that level, they must put their complaint in writing to the chair of the board of management.
The Ombudsman for Children’s 2012 report highlights a number of problems parents encountered with schools.
In one instance, two sets of parents contacted her office about the same issue in the same primary school.
In March 2012, the Ombudsman reiterated her concerns to a Dáil committee, and called on the Minister for Education to implement the relevant legislation which is already in place.
Parents were coming to her office with complaints about schools because “they have nowhere else to go” when complaints were not addressed at school level.
The school agreed to make changes, although the children did not return.